Shared definitions
A word defined once keeps the same meaning everywhere in the set, so you do not relearn terminology when you move between the terms, privacy and payout pages.
Everything you agree to when you open an account with us lives here, written in plain Pakistani English rather than dense legalese. We cover eligibility, the rules behind...
Access depends on where you are and what local law permits, so these terms are written for supported regions rather than one fixed rule everywhere. If a service is unavailable in your area, we tell you before any money moves. Registration confirms you are old enough under the law that applies to you and that the funds you use are your own.
Where a clause must change, the revised wording appears here with the date it takes effect. Payment routes such as JazzCash, Easypaisa, SadaPay and Raast also follow the rules of the provider processing them, which is why your bank may run its own checks. Nothing on this page overrides a legal requirement in the place where you live.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Policy questions deserve a real answer from a person, so our support desk stays open around the clock for you. Tell us which clause you are asking about and we will point you to the exact paragraph, explain what it means in practice, and confirm anything we need from you in writing.
Open live chat from any lobby screen and you reach a person within minutes. Use it for quick questions about terms, account holds, or how a clause applies to you.
Send the clause number with a short description of what happened. Written replies suit disputes, unresolved balances and anything you would rather keep on record for later reference.
Send your question through the form inside your account area when you are signed in. It carries your account details along, which saves a round of back-and-forth with support.
Terms only help when you can follow them, so we keep this page light on cross-references and heavy on plain explanation. Each clause states what we do, what...
We draft clauses in everyday Pakistani English instead of stacked legal cross-references, so you can read a rule once and...
Every amendment carries the date we published it and the date it starts applying, so you never find a new...
Old wording stays on file after an update, letting you compare versions side by side. If you need to check...
We explain which details we store, why identity documents are requested during checks, and how long records are held under...
Deposit, withdrawal and account decisions reach you in writing inside your account area, so a clear record exists of what...
Clauses that apply only in certain supported regions are labelled plainly. Where local law permits different treatment, that variation is...
Whichever page you land on — terms, privacy, cookies or payouts — you are reading clauses from one connected document set, not a pile of unrelated texts. Numbering and definitions carry across...
A word defined once keeps the same meaning everywhere in the set, so you do not relearn terminology when you move between the terms, privacy and payout pages.
Clause numbers match across pages, which means a reference you spot in one place can be found instantly in another without hunting through differently structured sections elsewhere.
Amendments are dated the same day on each page they touch, so you will not meet two versions of one rule carrying different effective dates attached to them.
Where local law permits different treatment, every page uses identical phrasing about supported regions, so nothing reads as though it was written for an entirely different market.
Links between sections point at the exact clause rather than a page heading, so you always land on the paragraph that answers the question you arrived with in mind.
The same wording covers JazzCash, Easypaisa, SadaPay and Raast wherever those names appear, keeping transfer rules predictable whether you are reading about sending or receiving money through us.
Processing windows are written once and reused across the set, so the timing you read on one page is the timing you see quoted everywhere else on the site.
This page is laid out so you can find a rule without reading every paragraph in order. A clause index sits alongside the text, an effective...
A short contents list runs down the side of the page, so you can jump straight to eligibility, transfers, disputes or account closure without scrolling through everything in between.
One dated line under each heading tells you when that wording began applying, the quickest way to confirm you are reading a current clause and not an older version.
The first time a defined term appears it links back to the clause explaining it, so you can check a meaning mid-sentence without losing your place in the document.
Short summary boxes sit above the longer clauses and give you the gist in two lines before you commit to reading the full condition that applies to you.
A contact block repeats at the foot of every policy page, listing live chat, email and the form inside your account, so help is one tap away when you need it.
Superseded wording stays reachable from a dated list, letting you compare what changed between two versions of one clause whenever you want certainty about an old rule you once agreed to.